Free servers cost nothing and can be deleted any time. Paid plans are billed monthly in advance and you can cancel whenever you like. Your first paid order is refundable within 24 hours if the server has not been used beyond setup. Unpaid servers are suspended 2 days after the due date and permanently deleted after 14 days.
01What this covers
This policy explains when you can cancel a service, when we refund money, and what happens to your server and its files afterwards. It applies to every service bought from Draxen Nodes, including Minecraft hosting and any future game, web or VPS hosting products. It should be read alongside our Terms of Service.
If anything here is unclear, ask us before you buy. We would rather answer a question than process a refund.
02Free plans
Free servers cost nothing, so there is nothing to refund.
You can delete a free server at any time from your billing account. Deletion is permanent: the server, its worlds and its files are removed and cannot be recovered, so download anything you want to keep from the game panel first.
A free server that stays offline with no panel activity is warned after 10 days, suspended after 14 days and deleted after 28 days, so the resources can go to active players. The warning is sent by email or Discord.
03How paid billing works
Paid plans are billed in advance for each billing period, normally one month. We send the invoice before the period begins.
Prices include GST where it applies. Payments are made in Indian Rupees (INR) and processed by Razorpay, which supports UPI, netbanking and Indian debit and credit cards. Payment options for customers outside India are being arranged and will be announced before they become available.
There is no long-term contract. Your service continues for as long as invoices are paid, and stops when you cancel.
04Cancelling a paid plan
You can cancel from your billing account, or by opening a ticket. There are two options:
- Cancel at the end of the period. Your server keeps running until the period you have already paid for ends, and nothing further is charged. This is the usual choice.
- Cancel immediately. Your server and its files are deleted straight away, and the rest of the period is not refunded.
Please cancel at least 24 hours before your next invoice is due. Cancelling after an invoice has been paid does not refund that invoice, except under sections 5 or 6.
05First order refund window
If you are unhappy with your first paid order, ask for a full refund within 24 hours of payment, as long as the server has not been used beyond initial setup. No reason is needed.
This applies once per customer and to your first paid service only. It does not apply to renewals, upgrades or additional servers.
06Refunds when something goes wrong on our side
We refund, or add credit to your account, when a service is unusable because of a fault on our side:
- A service we never delivered. If your server is not set up and we cannot fix it, we refund the payment in full.
- Extended downtime. If a paid server is unavailable for more than 24 continuous hours in a billing period because of a failure on our side, you can claim a pro-rata refund for the affected days.
- A duplicate or incorrect charge. Refunded in full as soon as we confirm it.
Downtime does not include problems caused by your own plugins, mods, configuration or world files; time a server is suspended for non-payment or for breaking our rules; maintenance we announced in advance; or problems with your own internet connection.
07What we do not refund
- Renewal invoices after the first billing period, except under section 6.
- Services suspended or terminated for breaking our Terms of Service, including cryptocurrency mining, attacks on other systems and illegal content.
- Partly used billing periods when you choose to cancel immediately.
- Payment gateway charges on failed or reversed payments.
- Any service that has already been refunded under section 5.
08Late payment, suspension and deletion
If an invoice is not paid on time:
| When | What happens |
|---|---|
| Before the due date | We email your invoice, then send a reminder. |
| 2 days overdue | The server is suspended. It goes offline, but your files are kept. |
| 14 days overdue | The server and all of its files are permanently deleted. |
09How to ask for a refund
Open a ticket in your billing account, or contact us using the details below, with:
- the invoice number or payment ID,
- the service the request relates to,
- a short description of the problem.
We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, and normally arrive within 5 to 10 business days depending on your bank. We cannot refund to a different account or payment method.
10Chargebacks
If you think a charge is wrong, please contact us first. Raising a chargeback with your bank before contacting us may result in your services being suspended while the dispute is investigated.
11Changes to this policy
We may update this policy from time to time. The version published here when you place an order is the one that applies to that order. Material changes will be posted on this page with an updated date.
12Contact
Questions about a payment or a refund? Reach us on Discord or at draxennodes@gmail.com.